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Store Policy

Shipping

*******I ship worldwide, if you are outside of the USA, Canada or UK. Please email ningspottery@gmail.com to get a quote before making any purchase.
*******What shipping service will be used to ship my order?
Your order will be shipped via USPS priority mail or FedEx home delivery. The tracking number will be provided once the package is shipped. Shipping service can be upgraded upon request. Please contact seller before purchase.

********* What to do if the item received is damaged?
If for any reason this item is damaged when you received it, please DO NOT throw away any packing material or broken pieces and contact me ASAP.


Refunds and Replacement on damaged shipments.
******** How do I receive a refund or replacement item?
If the item was broken in the mail, you can choose to either get a refund or replacement item. Please understand all refund or replacement piece will be made or sent after the insurance claim is closed. As the claim is being filed online, there might be future steps needed to cooperate postal investigation, such as bringing the damaged item and packing to your local post office. Due to the bad experience previously, after receiving replacement item customer refuse to cooperate. I have to hold on the refunds and replacement items from now on. I sincerely appreciate your understanding. 
Insurance claim normally takes 3-5 weeks, but in some cases it may take up to 60 days.

Return an order

As of today's world, the shipping cost is high on heavy and bulky items. I try my very best to list my item with a lot photos and details. Please go through the listing thoroughly before making your purchase. If you need extra information and photos, please feel free to contact me. I am more than happy to help.

With that being said, please understand the following return policy:
*Buyer is responsible for both way shipping costs. The original shipping cost is included in the listing price. The original shipping cost will be deducted from the refund (as a proof, I will provide a screen shot of shipping label that was purchased for your shipment). I appreciate your understanding.
*The item must be returned in its original condition, buyer is responsible for any loss in value. Please insure your return package properly.


Thank you very much for Looking!
Have a wonder day.

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